SLM – Frequently Asked Questions
Q. What are the advantages to using SLM – Facility Solutions Nationwide?
A. All of your facility services are bundled into one consolidated invoice. This eliminates accounting nightmares and provides soft dollar savings for your accounting department. We are experts in the waste/recycling, grease traps and kitchen exhaust industries, and use only top-rated vendors who are all licensed and insured. You now have one place to turn for immediate response and emergency services. One phone call solves numerous issues 24/7/365.
Q. How do I reach you 24/7/365 or if there is an emergency?
A. One simple phone call to 866-SLM-WASTE, day or night, 365 days a year and the problem is solved.
Q. Why is it better to use SLM instead of handling my facility maintenance needs myself?
A. Whether it’s trash/recycling, grease traps/jetting, cooking oil removal or kitchen exhaust, SLM is one of the largest facility management companies in the US. By letting SLM handle all of your maintenance services, you no longer have to deal with multiple vendors, scheduling problems, piles of individual invoices and adding, correcting or replacing vendors. You concentrate your time and effort on running your business while we handle all your facility maintenance needs.
Q. Do you provide equipment and repair needs?
A. We work with equipment manufacturers and repair companies all over the United States and can establish a Preventative Maintenance (PM) program that assures success. If you want to purchase, lease or rent equipment; we will provide you with no less than three bids, along with guarantees and warranties on all of your equipment needs.
Q. Is SLM a “Green” Company?
A. We pride ourselves in making a difference in the world. We are actively involved with many “green” initiatives including: bio-diesel, composting, LEEDs program and many bio-degradable programs to further decrease NOX emissions from the environment.
Q. How do you audit my billing on a monthly basis?
A. Each of the vendor’s invoices are scrutinized by utilizing our three (3) time audit method to assure there are no missed billings, overages or additional fees without written authorization from an approved source. We challenge all random increases and ancillary charges that plague these industries furthering soft-dollar savings for your personnel.
Q. What kind of reporting does SLM supply on a monthly, quarterly or annual basis?
A. All reports are customized to meet your specific needs. We can provide reports either electronically or through our web portal. An analysis is provided to you monthly on all activities, along with an executive summary and for all locations, so that you never have a question.
Q. How much does it cost?
A. Our service is very affordable. We begin with a free analysis to determine your facility maintenance requirements. Then you will receive a detailed report of your service needs and costs. Our clients report, on average, a savings of 27% on their maintenance costs the first year, with additional savings averaging 2% to 7% annually. We definitely guarantee the results. This means you will be completely satisfied with your ROI, cost of doing business & the customer service that goes along with the programs.
Q. How do I get started?
A. We provide a full analysis to determine market pricing and a custom service plan designed especially for each of your facilities. Then our professional negotiators go to work assuring you receive the best rates based on SLM’s national buying power throughout the United States. You can either call us at 866-SLM-WASTE, fill out the Contact US questionnaire, or email us at customerservice@slmwaste.com . We are here to help you.
